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Coral Air Conditioning is a family-owned & operated HVAC company proudly serving Cape Coral and the surrounding communities. As our company continues to grow, we’re looking for motivated, customer-focused individuals to join our team!
At Coral Air Conditioning, our core values are built on trust, dependability, quality workmanship, and a commitment to educating both our customers and our team members. We believe in creating a positive work environment where employees are valued, supported, and given opportunities to grow.
What we offer:
- Weekly pay
- Comprehensive benefits package, including health insurance, paid time off, retirement contributions, and more
- erformance-based bonuses and opportunities for pay increases
- A friendly, supportive, and team-oriented workplace
- A company committed to dependable service and exceptional quality
- On-the-job training and opportunities for professional development
Now Hiring!
Customer Service & Marketing Coordinator
Job Type: Full-time
As our Customer Service & Marketing Coordinator, you’ll be the friendly voice and first point of contact for our customers while helping drive our company’s marketing efforts. This entry-level position is ideal for someone who enjoys building relationships, staying organized, and creating engaging content, with responsibilities spanning customer service, office support, scheduling, and social media marketing in a fast-paced, team-oriented environment.
Responsibilities
Customer Service
- Serve as the primary point of contact for customers by answering incoming calls, responding to inquiries, and delivering exceptional customer service while creating a positive first impression of Coral Air Conditioning.
- Respond to customer inquiries via phone, email, text, and social media channels in a timely and professional manner, including monitoring after-hours inbound calls.
- Provide customers with information regarding services, pricing, maintenance plans, products, and scheduling availability.
- Schedule and dispatch service, maintenance, and installation appointments, ensuring efficient routing and appointment windows.
- Follow up with customers to confirm appointments, provide reminders, and ensure a positive customer experience.
- Resolve customer concerns with empathy, professionalism, and a solution-oriented approach.
- Maintain accurate customer records and update account information within company software.
Marketing
- Assist in developing and implementing marketing campaigns to promote the company’s services and brand.
- Create engaging content for social media platforms, including graphics, photography, videos, reels, and written captions.
- Capture and edit photos and videos of technicians, installations, company events, and customer projects for marketing purposes.
- Design marketing materials, advertisements, flyers, and promotional graphics while maintaining brand consistency.
- Research marketing trends, target audiences, and new strategies to increase customer engagement and brand awareness.
- Publish approved content across all social media platforms on a consistent schedule.
- Monitor social media channels by responding to comments and messages in a professional and timely manner.
- Track campaign performance and engagement metrics and provide recommendations for improvement.
- Assist with community outreach, local events, and promotional activities.
Sales Support
- Conduct outbound calls to prospective and existing customers to promote HVAC services, maintenance agreements, and seasonal specials.
- Identify sales opportunities while building positive, long-term customer relationships.
- Collaborate with the sales team to support monthly and quarterly sales goals.
- Track sales leads and follow up on customer inquiries to help convert prospects into customers.
Office Administration
- Assist in preparing and processing invoices, purchase orders, service agreements, and warranty documentation.
- Perform general administrative duties, including filing, data entry, and maintaining office supplies and inventory.
- Apply for permits and schedule inspections.
- Assist with hiring and onboarding new employees.
- Support the implementation and maintenance of office procedures to improve efficiency.
- Prepare daily and weekly reports for company leadership as directed.
- Order parts, supplies, and office materials as needed.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- 3+ years of experience in customer service, office administration, marketing, or a related field.
- Excellent verbal and written communication skills with a strong customer service focus.
- Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
- Highly detail-oriented with strong time management and problem-solving skills.
- Experience creating content for social media platforms such as Facebook, Instagram, LinkedIn, and TikTok.
- Experience using graphic design software such as Canva and/or Adobe Creative Suite
- (Photoshop, Illustrator, or similar).
- Basic photography, videography, and video editing skills for social media content creation.
- Strong writing skills with the ability to create engaging captions and marketing copy.
- Basic understanding of social media analytics and marketing performance metrics.
- Ability to maintain a consistent brand voice and professional company image across all marketing materials.
- Knowledge of the local service area is preferred.
- Previous HVAC or home service industry experience is a plus but not required.
- Certified Notary, or willingness to obtain a Notary commission, is a plus.
- Must successfully pass a background check.
Applicants are welcome to submit a portfolio or examples of graphic design, photography, videography, social media content, or other creative work to showcase their marketing experience.
Pay
$21 – $26 per hour
Benefits
- Competitive pay and performance-based bonuses
- Health, dental, and vision insurance
- Paid vacation and holidays
- Retirement plan with company match
- Ongoing training and development opportunities
